General Terms and Conditions all Plans Scope of Plan Pace Fuelcare Ltd. Trading as Fuelcare Heating Services will provide the following levels in respect of domestic oil burning appliances.

*All servicing will normally be carried out in the summer months (May to September) to manufacturers recommendations.

Services scheduled outside of the summer months are subject to cancellation at short notice as priority is given to emergency breakdown repairs.

Cover	Cookers	Bronze	Silver	Gold
Annual Service*	included	included	included	Included
Safety & Efficiency check	included	included	included	included
Priority repair service	included	included	included	included
Call out charges	chargeable	chargeable	included	included
Labour charges	chargeable	chargeable	chargeable	included
Replacement parts	chargeable	chargeable	chargeable	included**

**Parts covered are as listed in ‘Equipment covered’ and subject to exclusions listed under ‘Exclusions’ Acceptance of appliances Acceptance is on condition of satisfactory site survey and boilers over 15 years of age at the start of the Plan will not be accepted for Gold cover.

Fuelcare Heating Services reserve the right to cancel the Plan and refund the plan payment cost, less service/site survey visit and administration fee, if it is found that the installation does not meet minimum standards required for the individual Plan requested.

Quotations will be provided on request for works required to meet the plan minimum standards. Provision of spares Fuelcare Heating Services will endeavour to replace parts on a like for like basis but in cases where this is not possible will install an alternative comparable product.

All used and removed parts replaced under the terms of the Plan will become the property of Fuelcare Heating Services.

Period of Plan The Plan is valid from the time agreed as the starting date and on receipt of payment.

The plan can be renewed annually on payment of the charge applying at the time of renewal. This charge will be invoiced prior to the Plan expiry date.

Fuelcare Heating Services will notify any changes to the levels of services or the terms and conditions of the plan applying on such renewal.

Fuelcare Heating Services retains the right to review the Plan offer, as it deems necessary and to withhold service should the customer fail to settle any overdue invoices on their account.

Payment Payment may be made by cheque, postal order, credit / debit card, or by inclusion in our budget account scheme for oil. All prices quoted are per appliance and inclusive of value added tax.

Cancellation / Change of Ownership No refunds are available for Plans cancelled after the start date .

Plans cannot be transferred to alternative appliances or properties. Breakdown repairs Fuelcare Heating Services aims to respond to all requests for breakdown repairs on a next working day basis.

Where this is not possible an alternative date will be offered. Customers on service Plans will be given priority over non-Plan customers at all times. Call out, labour and parts charges not covered by the individual plan type will be invoiced separately.

In the case of out of hour’s emergency breakdowns, Fuelcare Heating Services operates a voice messaging service whereby customers can request an engineer’s visit on the following working day.

Additional Terms and Conditions for Gold & Silver Plans Equipment covered (subject to exclusions listed below)

1. All components supplied as part of the central heating boiler by the original manufacturer.
2. Time clocks / programmers
3. Motorised valves and circulating pumps
4. Room, cylinder and frost thermostats
5.Warm air circulating fans
6. Fire valves.

Contingencies not covered
1. Fire, lightning, explosion, earthquake, subsidence, frost, storm, aircraft or other aerial devices or articles dropped there from, settlement or flood.
2. Theft or attempted theft.
3. Wilful act of vandalism, neglect or disregard of the instructions of the manufacturer of the equipment.
4. Loss of use due to civil disturbance, riot, strike, malicious persons or terrorism.
5. Loss or damage to any property or resulting loss or expense or any consequential loss excluding that caused by our negligence.

Exclusions
1. Call out and labour charges where no fault is found.
2. Adjustment of time, temperature controls, bleeding of radiators or venting of oil pipes unless caused by breakdown.
3. Heat exchangers, water jackets and calorifiers.
4. Cosmetic damage not affecting the safe operation of the equipment.
5.Work, which can be attributed to D.I.Y or third party interference.
6. Modifications or alterations required for the correct function of the equipment.
7. Material or labour charges for which the manufacturer, supplier, installer or repairer of the equipment may be held responsible under any guarantee or warranty.
8. De-scaling or any work associated with hard water scale deposits, including de-sludging, effects of aggressive water and clearing of system air locks.
9. Variation and or failure of electrical, water or oil supply run outs.
10.Water or air ingress in the fuel line.
11. Energy management systems, optimisers, compensators, associated controls and under-floor heating zone valves and controls.
12. Any alteration, repair or replacement caused by a failure or inability of any electrical equipment, computer program or hardware and associated equipment to recognise or correctly interpret or process any date as the true or correct date or to continue to function correctly beyond that date.
13. Circulating pumps or system control valves with pipe work connections greater than 28mm (one inch).
14. Circulating pumps installed in direct or secondary hot water systems.
15. Failure to repair the equipment due to replacement parts not being readily available, out of manufacture or the inability of the equipment to accommodate modified components.
16. Flue systems connected to the equipment.
17. Any components, which are contained within the fabric of the building, are not readily accessible or require removal of any household appliance, fixture or fitting. 18.Work on any components or substances, which may contain asbestos.
19. Any work, which constitutes a risk to our employees or requires the use of specialist equipment under current health and safety legislation.
20. Replacement system inhibitor.
21. Any work required which can be attributed to a defect in the fabric of the building.
22. Loss of use of the equipment or any consequential loss.
23. Any natural / forced draught or fan assisted vapourising burners.
24. Any work carried out by persons other than on the express instructions of Fuelcare Heating Services.
25. Any work carried out after the expenditure of £1,000 (inclusive of VAT) in any one-contract period.
26. Call out, parts and labour charges for work on any items not covered under the Plan.
27. Any appliance or sundry equipment over 20 years old (Gold Plan only) Miscellaneous These prices are effective from 1 January 2006 and we reserve the right to change these prices from time to time.